Front Desk Agent

About The Role

Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What Will You Do

1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.

3. The ability to quote and be familiar with room and rate availability for current and future dates.

4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.

5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.

6. The ability to handle guest problems or complaints.

What Will You Bring

1.Written, spoken and reading proficiency in the English language.

2. Hotel experience preferred

3. Knowledge of Front Desk tasks.

4. Opera knowledge is an advantage.

5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

6. The ability to understand and comply with upscale luxuries Hotel operation standards.