A remote role at Four Seasons.
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Original listing text, shown exactly as published by the company.
General
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Role model of Evolve Leadership Behaviors, an inspirational and motivational leader
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A talented and strong leader who understands, respects, and embraces Polynesian culture.
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Ability to influence the overall future direction of the resort with service, product, and capital improvements.
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Strong EQ – relationship management is key for all stakeholders
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Capacity to influence and build relationships with multiple stakeholders – guests, owner's representative, and local community.
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A decisive leader who can make fact-based decisions.
People
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Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
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The patience and capacity to develop, coach and mentor junior managers with limited formal experience and exposure to international luxury service.
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Ability to seamlessly integrate expatriate managers and local team to deliver exceptional guest and employee experience.
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Warm and caring demeanor while embodying Four Seasons leadership values.
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Ability to teach, coach, mentor and inspire a young team.
Product
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Product obsession to be at the highest of levels. Building on what has been achieved and proposing new elevations.
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Ensures physical operations are maintained to company standards by conducting inspections of grounds/ buildings
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Identify operational challenges and facilitate the development of solutions to prevent reoccurrence.
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Attention to detail, style and aesthetics of resort is critical, as well as attention to product maintenance.
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Strong focus on food and beverage to elevate the operation, guest satisfaction and service consistency.
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Heavy involvement in Capital Planning and a key stakeholder in all Capital projects.
Profit
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Strong understanding of Restaurant and Rooms operating budget , forecasting and labor management.
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Ability to effectively maximize guest ancillary spend.
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The ability to react and adjust to a changing business environment and lead the team in ensuring efficient financial management of the business.
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Plan and control monthly expenditure to maximize profits.
Four Seasons
Other
Four Seasons is a global luxury hospitality company that manages and operates a portfolio of hotels, resorts, and private residences worldwide. The company is renowned for its commitment to exceptional service and high-quality guest experiences.
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