German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market

Required Qualifications

• University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
• Fluent in English and German, both in written and spoken form
• Proven track record of managing customer renewals and driving net revenue retention

Skills & Attributes

• You are a people-person and curious to fully understand your counterpart
• You excel at communicating complex processes in a simple way
• You strive to provide outstanding customer experiences by effectively communicating the value and ROI of our solutions, ensuring customers recognize the impact on their business goals and objectives
• You are process-driven and continuously work to improve existing processes
• You have a good understanding of technology and make decisions based on data
• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
• You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space

Nice to Have

• Previous experience in HR tech or People Operations software
• Experience in a high-growth SaaS startup environment