Global Benefits Specialist

The Role

As a Global Benefits Specialist, you are responsible for day-to-day benefit administration, compliance, and employee support at Palantir. You are outcome-oriented, and pursue solutions in a thoughtful, iterative, and empathetic way. You have a keen eye for detail and critical thinking, a focus on accuracy, and excellent customer service skills. You are someone who is motivated by helping Palantirians understand their benefits, navigate complex insurance cases and requests, demonstrate a deep understanding for US benefits compliance, while collaborating with cross-functional stakeholders to ensure effective and compliant program management. You are operationally strong and can manage a high volume of case work, while simultaneously iterating on our processes to streamline and enhance the employee experience.

Most importantly, you find people-focused, tactical work exciting and rewarding. Our company is filled with amazing, brilliant, and dedicated people from around the world, and we work hard to serve and support our colleagues in the shared pursuit of our mission.

Core Responsibilities

• Act as a first point of contact and ongoing resource for employee questions, including healthcare, dental, vision, life and disability insurance, commuter, and wellbeing benefit enrollments/changes, and eligibility.
• Manage benefit operations and benefit compliance for US plans, including enrollments, files, invoicing, vendor management, compliance reporting and employee experience across multiple populations of in-office and remote employees.
• Support benefit renewals (census files, employee outreach and vendor communication, enrollments, file feeds etc.).
• Manage point solutions and vendor relationships, plus employee questions and stakeholder communication.
• Cultivate and manage relationships with carriers and cross-functional partners (Payroll, Mobility, etc.) to ensure delivery of high quality and legally compliant programs.

What We Value

• 2-3+ years experience in US Benefits Administration and Compliance.
• Ability to demonstrate strong intuition and empathy when interfacing with employees and designing solutions to people-focused challenges.
• Strong communication and interpersonal skills; able to provide high-quality support to employees with empathy.
• Attention to detail, operational excellence, and ability to balance competing priorities; comfortable navigating between a high volume of inbound requests, while driving forward projects.
• Ability to operate both independently and collaboratively, handle ambiguity, and tackle open-ended problems.
• Ability to give/accept feedback and iterate on programs to enhance employee experience.
• Comfortable supporting a global population in multiple time zones, working through email, messaging, and video conferencing where needed.
• HRIS/Benefit administration experience in Workday.

What We Require…