GTM Engineer - CX

What You'll Do

• Build and own post-sale workflow automations like health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers
• Partner closely with Growth Strategy and Product Support to translate business needs into automation requirements and iterate based on feedback
• Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations
• Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and ; act as a practitioner evangelist of Clay infrastructure and GTM Engineering
• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
• Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack
• Measure performance, adoption, and business impact of what you build, then improve it over time
• Act as an internal thought partner on the future of AI-native GTM systems

What You'll Bring

• At least 6-10 years working in a combination of RevOps, GTM Engineering or other similar applied technical discipline with
• At least 3 years in RevOps/Sales Ops or GTM Engineering or equivalent
• Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems including hands on experience with CS tooling such as Gainsight, Vitally, or ChurnZero
• Proven ability to build and problem solve with methods incorporating Python, JavaScript, SQL, or TypeScript; we pull our own data on this team
• Track record of deploying and building AI-powered internal tools, automations, or agentic workflows
• Experience using data warehouses, BI tools, or event-driven systems
• Executive presence -- you communicate concisely and confidently even about technical topics with non technical people while simultaneously communicating business requirements to technical audiences
• Proven ability to operate effectively in ambiguous and fluid hypergrowth environments -- you not only embrace change bur drive it…