Original listing text, shown exactly as published by the company.
RESPONSIBILITIES
- Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs
- Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns
- Investigate and resolve guest issues, taking ownership and following through to ensure a satisfactory resolution. If needed, escalate complex cases to the appropriate team members or supervisors
- Become an expert on Level99’s offerings, staying up-to-date on new challenges, events, and daily operations and using that knowledge to address guest questions and provide recommendations
- Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date
- Work closely with management to share guest feedback
- Continuously identify areas for improving Guest experience processes, suggesting solutions to enhance the overall guest experience
- Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers
- Other duties, as assigned
MUST-HAVE SKILLS
- Previous experience in customer service, events, or other related fields
- Ability to build rapport with guests
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Proactive problem solver with a passion for optimizing the Level99 Guest Experience
- Able to work with all management teams to ensure optimal communication
- Ability to work well in a fast-paced, high-volume, and ever-changing work environment
- A positive, joyful, upbeat, and energetic attitude – leading by example
- Ability to work a flexible schedule due to the nature of the position and the operational hours of the company
- Schedule may include days, nights, weekends, and holidays
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE…
