Original listing text, shown exactly as published by the company.
About the Role
We are seeking a seasoned and strategic Head of FCRA Operations and Compliance to build and lead all operational aspects of our Consumer Reporting Agency (CRA). As a senior leader within the organization, you will drive client- and consumer-facing operational excellence, guide regulatory adherence, and help shape the company’s use of data in FCRA-regulated product offerings. This position is critical in ensuring transparency, accountability, and consumer protection across our data-driven services.
What You'll Do
Process Development and Operations Management
- Lead the formation and continuous improvement of the company’s CRA operations in compliance with FCRA requirements.
- Bring an “AI-first” mindset to all process designs with the goal of maximizing efficiency and automation while ensuring rigorous compliance with federal and state regulatory requirements.
- Build and operationalize end-to-end processes for handling consumer disclosure requests in accordance with Section 609 of the FCRA.
- Establish and maintain rigorous procedures for receiving, evaluating, and resolving consumer disputes, including reinvestigations with third-party data furnishers.
Regulatory Compliance Leadership
- Serve as the internal authority on FCRA regulations, offering actionable guidance and counsel to executive stakeholders, product teams, and legal counsel.
- Interpret evolving regulatory expectations and translate them into compliant business policies and procedures.
- Assess the permissibility and compliance risk of new data and product use cases under FCRA and advise accordingly.
- Establish the 1/2/3 LOD policies and processes required to maintain regulatory compliance across all relevant functions.
Training & Governance
- Lead and/or chair internal Risk Management, Data Furnishing and Standards Monitoring, and Model Governance committees for FCRA-facing products to identify and manage potential FCRA compliance risks and ensure cross-functional visibility and accountability.
- Create and maintain comprehensive training manuals and SOPs for CRA operations teams, including all consumer- and client-facing CRA operations..
- Establish performance standards and training protocols that ensure high-quality, compliant consumer interactions.
What You Bring
- 15+ years of progressive experience in FCRA operations and compliance, with at least 5 years in a senior leadership capacity.
- Demonstrated experience working within or directly overseeing consumer reporting agencies, ideally with experience standing up new CRA functions. Exposure to national, national specialty, and non-603 CRAs is a plus.
- Deep expertise in FCRA, ECOA, GLBA, and state-level statutory and regulatory obligations.
- Strong leadership experience managing cross-functional teams, especially consumer operations teams, call centers, or processing groups.
- Proven ability to collaborate across legal, product, technology, and operations functions.
- Bachelor’s degree required; advanced degree and relevant certifications (e.g., CIPP/US, CRCM) are a plus.
