Original listing text, shown exactly as published by the company.
What You'll Do
Strategic Leadership
- Set the vision and standards for retail operations, challenging teams to innovate and execute with discipline.
- Hold field leaders accountable to goals, timelines, and brand standards across all locations.
- Partner cross-functionally with Merchandising, Pricing, Marketing, Finance, and HR to align store execution with company strategy.
- Leverage AI tools to enhance operational planning, accelerate decision-making, and drive efficiency across the field organization.
- Represent and promote Backcountry's brand and values in local communities, fostering authentic connections with outdoor enthusiasts, local organizations, and brand partners to deepen customer loyalty and regional presence.
Financial Management
- Own retail P&L — budgeting, forecasting, payroll, inventory, and operational efficiency.
- Drive top-line sales growth and bottom-line profitability with a data-informed approach.
- Monitor and respond to financial performance across the portfolio with urgency and precision.
- Apply AI-powered analytics to identify trends, surface risks, and prioritize action across the portfolio.
Performance & Customer Experience
- Define clear KPIs, equip teams with the right tools, and drive consistent achievement of goals.
- Champion a customer-obsessed culture that drives loyalty, conversion, and an exceptional in-store experience.
- Ensure store execution aligns with broader customer service and sales growth initiatives.
- Use AI-driven insights to anticipate customer needs, optimize the in-store experience, and improve conversion.
Talent & Development
- Recruit, develop, and retain top talent with a focus on high performance and succession planning.
- Build innovative training programs that empower managers to lead effective teams and elevate store performance.
- Champion diversity and inclusion across hiring, development, and team culture.
Communication & Culture
- Foster open, transparent communication across all levels of the organization.
- Encourage feedback loops that drive continuous improvement in operations and experience.
- Model Backcountry's core values through visible, accessible leadership.
Required Qualifications
- 5+ years of multi-unit retail leadership with direct ownership across budgeting, forecasting, and operational efficiency.
- Proven track record of driving sales growth and profitability across a multi-unit retail portfolio.
- Demonstrated ability to lead, develop, and hold remote teams accountable.
- Clear, concise communicator across all levels of the business.
- Proficient in Microsoft 365 (Word, Excel, SharePoint, Forms) and POS systems.
- Comfortable adopting and championing AI tools to improve team productivity and operational outcomes.
- Ability to build and maintain strong internal and external partnerships.
- Must be based in Utah (Salt Lake City area)
Preferred Qualifications
- Experience in outdoor, sporting goods, or specialty retail strongly preferred.
- Proficiency in Google Suite (Docs, Sheets, Drive).
- Familiarity with retail workforce management or inventory management platforms.
- Experience leading retail expansion, remodels, or store opening initiatives.
