Original listing text, shown exactly as published by the company.
About the Role
Patient Coaching & Behaviour Change
- Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
- Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
- Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
- Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team
Patient Experience & Service Quality
- Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
- Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
- Maintain accurate, timely documentation to support continuity of care and quality assurance
- Buddy with new starters as required to mentor on how to coach safely and to a high quality
- Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging
Clinical Safety & Governance
- Participate in conducting auditing and feedback from peers
- Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols
Commercial & Cross-Functional Contribution
- Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred
- Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
- Proactively surface patient insights with your team and business to inform service improvements
About You
- Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
- An experienced health coach: You've managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period
- Patient-obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
- A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
- Quality and safety fluent: You take clinical safety seriously and know how to escalate effectively
- Comfortable with ambiguity: You're operating in a fast-paced digital health environment and can adapt to changing priorities
