A remote role at PingWind.
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Original listing text, shown exactly as published by the company.
•Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. •Studies and resolve computer software and hardware problems of users. •Acts as contact for users having problems using computer software, hardware, and operating systems. •Determines whether the problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems. •Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.•Respond to customers. •Troubleshoot customer issues, and determine the best solution based on customer details. •Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.•Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies. •Ability to perform complex technical tasks. •Strong technical understanding of Information Technology systems and services supported and provided in the PWS. •Excellent organizational skills •Excellent written and verbal communication skills.
PingWind
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34 open roles on Sydicom
PingWind provides information technology and professional services to U.S. federal government agencies. They specialize in areas such as cybersecurity, cloud infrastructure, and data analytics solutions.
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