Original listing text, shown exactly as published by the company.
The Role
The Identity Adoption Specialist (IAS) is a technical, hands-on member of the Customer Success organization charged with enabling BeyondTrust’s licensed Identity Security Insights customers to maximize the risk-reduction impact of human, nonhuman, and AI identity visibility across their organization. Partnering with Customer Success Management, Technical Account Management, Professional Services, and Product, the IAS ensures every customer has the full set of Insights connectors and features deployed, configured, and producing high-fidelity telemetry, and that customer teams are regularly logging in, triaging findings, and closing posture recommendations.
The IAS is the customer’s hands-on resource for identity visibility and agentic identity security, applying the adoption playbook in Pathfinder and extending control into Password Safe, EPM, and Entitle where appropriate. The role is heavy up-front during onboarding and early activation, then tapers to a sustainable Business-as-Usual cadence as customers mature. Success is measured by active customer usage of Insights, risks remediated and posture recommendations closed, and the downstream impact on Gross/Net Revenue Retention.
What You’ll Do
- Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
- Serve as the Adoption teams, technical leads for
- Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
- Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant
- Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality
- Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available
- Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans
- Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap
- Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value
- Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached
What You’ll Bring
- 3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
- Working familiarity with identity security concepts spanning human, nonhuman, and AI identities
- Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data
- Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment
- Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns
- Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders
- Proactivity is a must; the IAS is expected to drive activity, not wait for it
- Familiarity with several of the following identity security domains (depth in every area is not expected):
- Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)
- OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns
- Nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities
- Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce
- Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling
- SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs
- Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets
- Secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management
- Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns
Nice To Have
- BeyondTrust products, including Identity Security Insights, Pathfinder, Password Safe, Endpoint Privilege Management, Remote Support, and Privileged Remote Access
- Cybersecurity and software industry trends, with a point of view on nonhuman identity and agentic-AI risk
- Salesforce
- Gainsight
- Fluency using AI assistants (Claude, OpenAI, or equivalents) to accelerate analysis, content generation, and customer engagement at scale
- Exposure to competing or adjacent identity-security platforms (CyberArk, Idira, Delinea, Wiz, Oasis, Entro)
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
