Implementation Program Manager, K4B

In this role, you will

• Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
• Capture, document, and validate client requirements to configure and tailor the product as needed
• Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
• Build and maintain implementation project plans, timelines, and risk assessments
• Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
• Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
• Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
• Identify and raise potential challenges or delays early, while proactively recommending solutions
• Train customers on the platform and hand off to Account Management for long-term management
• Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency

Please apply if you have

• 3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
• Strong project management skills and the ability to manage multiple implementations simultaneously
• Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
• Travel Industry Experience
• Excellent written and verbal communication skills
• Strong problem-solving skills and a solutions-oriented mentality
• Empathy for customer problems and a proactive, collaborative approach
• Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
• Fluency in English (German is a plus)