Original listing text, shown exactly as published by the company.
What You’ll Be Doing
- Work independently to plan, monitor, and manage multiple complex customer-facing projects
- Lead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to support
- Facilitate Discovery sessions to understand client workflows, requirements, and success criteria
- Develop detailed project plans, including timelines, milestones, and resource needs
- Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines
- Serve as the primary client-facing contact throughout the implementation
- Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
- Track and manage feature requests, ensuring clear communication, documentation, and prioritization
- Monitor project health, proactively identify risks, and escalate blockers, as needed
- Issue resolution and mitigation strategies based on data-driven decision making
- Conduct weekly status meetings with internal and external stakeholders
- Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
- Provide ongoing updates to leadership throughout the project, via dashboards and reports
- Partner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term success
- Suggest process improvements and help with maintaining onboarding templates, documentation, and best practices
- Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service
Who We're Looking For
- Bachelor’s degree or above
- At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environment
- Strong project planning and execution skills, including timeline, scope, and risk management
- Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT
- Prior professional consulting or healthcare software implementation experience
- Prior experience or familiarity with radiology workflows
- Prior experience or familiarity with HL7, FHIR, and EHRs
- Excellent people/relationship management and communication skills, with the ability to hold others accountable
- Practical working knowledge of SaaS solutions, implementations, and technical concepts
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
- Proficiency with project management tools
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!
