A remote role at Assist World.
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Original listing text, shown exactly as published by the company.
Shipment Coordination & Customer Communication
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Monitor and respond to shipment-related emails
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Enter shipment alerts and customer requests into the TMS system
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Provide shipment updates to customers, dispatch, warehouse teams, and drivers
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Follow up proactively when updates are delayed
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Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates
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Ensure all communication is accurate, professional, and timely
Documentation & Data Entry
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Enter shipment information into Crown Freight Manager
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Print and distribute shipment documents and requests
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Update operational spreadsheets with shipment statuses and customer requests
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Track and relay warehouse service requests and shipment changes
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Maintain accurate operational notes and logs
Operations Support
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Coordinate between customers and warehouse/dispatch teams
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Escalate operational issues appropriately when needed
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Prioritize urgent shipments based on operational impact
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Support time-sensitive import recovery workflows
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Assist with routing instructions and shipment status coordination
Workflow & Prioritization
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Distinguish between urgent and non-urgent tasks
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Prioritize truckers already waiting on-site over future/pending shipments
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Ensure high-priority requests are communicated immediately to the operations team
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Handle repetitive operational processes with consistency and accuracy
Systems & Tools
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Crown Freight Manager (training provided)
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Cartis (training provided)
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Outlook
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Excel & shared spreadsheets
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RingCentral / VOIP systems
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Transportation Management Systems (TMS)
Required Skills & Experience
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Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred
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Strong organizational and multitasking skills
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Ability to think logically and prioritize effectively
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Comfortable handling repetitive operational workflows
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Strong written and verbal English communication
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Comfortable making calls to drivers, warehouse teams, and customers
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Strong attention to detail
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Comfortable working in fast-paced, time-sensitive environments
Nice-to-Haves
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Air import or airport cargo experience
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Experience working with trucking dispatch teams
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Familiarity with shipment tracking systems or TMS platforms
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Experience with customer operations support
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Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)
Training & Support
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Full training provided on proprietary systems and workflows
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Each remote agent will work directly alongside an on-site operational counterpart
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Escalation support structure already in place
Performance Expectations
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Fast response times to operational requests
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Accurate data entry and shipment updates
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Strong follow-through and communication
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Ability to manage priorities independently
Working Hours (EST):…
Assist World
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