Original listing text, shown exactly as published by the company.
What you will do
- Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions.
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV.
- Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth.
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction.
- Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health.
- Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption.
- Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions.
- Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement.
You will be a great fit if you have
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience
- Previous experience or exposure to the tax process and operational assessments
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred)
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions
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