Intake Specialist

Roles and Responsibilities

• This role works primarily over the phones. Intake specialists routinely make over 200 dials per day to support and schedule new client referrals with a Headlight Mental Health Clinician
• As the initial point of contact for those in need, be an active listener with a high level of empathy
• Assist in coordinating the admissions process including the initial phone call, collecting insurance and payment information and scheduling first appointment
• Facilitate the introduction of Headlight outpatient mental healthcare services
• Explain the different care programs at Headlight; talk therapy, medication managements, care coordination
• Using Headlights matching software, connect clients with appropriate Headlight clinicians based on specific needs and preferences.
• Navigate several technology platforms including our EHR, while maintaining a calming demeanor for clients
• Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance

Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Spanish language skills are preferred