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Key Responsibilities
- Lead technically complex customer and partner integrations as the primary integration contact, guiding API‑based implementation approaches aligned to CUBE standards, with regular client contact and clear communication throughout onboarding, implementation, and project delivery.
- Own the end‑to‑end API integration lifecycle, including onboarding, change management, versioning, and deprecation, acting as the technical authority on CUBE APIs for customers, partners, and internal teams, ensuring integration milestones are delivered on time per agreed plans.
- Define, promote, and govern API integration standards, patterns, and best practices to enable scalable and repeatable customer onboarding across regional projects and multiple implementations.
- Partner with Product and Engineering to influence API roadmap priorities using integration insights, customer feedback, and delivery experience.
- Partner with Product to establish a clear understanding of how the out of the box connectors operate and are implemented, to assist the customer in determining the best integration approach.
- Communicate complex technical concepts clearly to both technical and non‑technical stakeholders to support successful delivery and adoption.
- Identify and manage integration risks, dependencies, and constraints proactively, maintaining RAID inputs and keeping Project Leads up to date for customer status reporting, coordinating internal actions to protect delivery timelines and SLAs.
- Own the resolution of complex integration issues, escalating where appropriate to safeguard service quality, customer outcomes, and project delivery commitments.
- Build and maintain reusable onboarding assets, reference architectures, and integration playbooks, embedding continuous improvement from delivery learnings.
- Maintain accurate documentation of integration activity, technical decisions, and outcomes to support reporting, continuity, auditability, and clear implementation guidance for internal and external stakeholders.
- Provide technical mentoring and guidance to peers and project teams, contributing to capability development, consistency, and quality across Customer Delivery.
- Support renewals and growth by demonstrating strong integration outcomes aligned to customer objectives, maintaining strong customer relationships and high‑quality service standards throughout onboarding and BAU.
Skills & Competencies
- Customer Focus: Keeps customer value and long‑term platform adoption at the center of technical decisions.
- Technical Communication & Stakeholder Engagement: Clearly communicates technical concepts and builds strong, productive relationships with customers, partners, and internal teams.
- API & Integration Expertise: Demonstrates deep understanding of API‑based integrations and enterprise system connectivity.
- Problem Solving & Critical Thinking: Analyses complex integration challenges and implements effective, pragmatic solutions.
- Collaboration & Influence: Works effectively across Product, Engineering, Sales, and Delivery functions to drive outcomes.
- Quality & Attention to Detail: Maintains high integration and documentation standards, ensuring accuracy and reliability.
- Adaptability & Resilience: Responds positively to change and maintain performance in dynamic, customer‑facing environments.
Required Experience & Qualifications
- Strong experience in customer‑facing technical integration or API‑led roles within financial services or other regulated environments.
- Proven experience owning and supporting production, partner‑facing APIs, including onboarding and ongoing operational support.
- Strong understanding of enterprise integration concepts, including REST APIs, authentication and authorisation, data mapping, error handling, and rate limiting.
- Experience with API lifecycle management, including versioning, backwards compatibility, and change communication.
- Familiarity with regulatory or compliance‑related data concepts, including structured data models, metadata, and data lineage.
- Strong analytical and troubleshooting skills, with the ability to clearly articulate integration outcomes to diverse stakeholders.
Performance Indicators
- Successful delivery of secure, stable, and scalable customer API integrations.
- Reduction in time‑to‑integrate through standardised patterns and reusable onboarding approaches.
- Quality and adoption of integration documentation, playbooks, and reference architectures.
- Positive customer feedback relating to technical onboarding and integration support.
- Positive contribution to team quality, knowledge sharing, and continuous improvement.
- Demonstrated contribution to API and integration maturity across the organisation.
Interested?
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
