Original listing text, shown exactly as published by the company.
What You’ll Do
We are looking for an IT Analyst EMEA to own day-to-day IT support across EMEA and help create a seamless employee experience across devices, access, office connectivity, and collaboration tools. This role will be the go-to IT contact for regional support needs, ensuring employees can work effectively whether they are onboarding, troubleshooting technical issues, or setting up in-office infrastructure. We currently have about 70 employees in EMEA and you will be the only local resource in region.
Core Responsibilities
- Manage and resolve IT support tickets for EMEA employees, ensuring timely, high-quality service and clear communication throughout the lifecycle of each request.
- Set up, configure, ship, maintain, and recover laptops and end-user equipment for new hires and existing employees across the region.
- Support onboarding and offboarding processes, including account setup, device preparation, access provisioning, and deprovisioning.
- Administer identity and access support tasks, including Okta-related workflows, password resets, and application access requests.
- Provide hands-on support for office and network needs, including internet connectivity, basic network troubleshooting, network hardware support, and coordination with vendors when required.
- Maintain and support meeting room and collaboration technology, including Zoom Rooms and related AV equipment.
- Troubleshoot Mac and PC hardware/software issues and provide practical guidance to employees with varying levels of technical confidence.
- Document repeatable processes, maintain IT playbooks, and improve workflows to scale IT operations effectively across globallyEMEA.
- Partner with Security, People, and cross-functional teams to ensure IT processes are secure, efficient, and employee-friendly.
- Track recurring issues, identify root causes, and recommend improvements to tools, processes, and user experience.
What You’ll Bring
- 3+ years of experience in IT support, helpdesk, workplace technology, or a similar end-user support role
- Strong experience managing support tickets and prioritizing multiple requests in a fast-paced environment
- Hands-on experience with laptop provisioning, device lifecycle management, and troubleshooting for both Mac and Windows environments
- Strong experience with MDM/UEM Platforms for Mac and Windows device management
- Experience supporting identity and access tools such as Okta, including user provisioning and access troubleshooting
- Working knowledge of office networking, Wi-Fi/internet troubleshooting, and endpoint connectivity support
- Experience supporting conferencing tools and meeting room technology such as Zoom Rooms
- Excellent communication skills and a strong customer-service mindset
- Strong attention to detail, ownership, and follow-through
- Ability to work independently while collaborating effectively with global teams
Preferred Qualifications
- Experience supporting a distributed or international workforce across EMEA
- Experience with IT onboarding/offboarding processes in a high-growth company
- Familiarity with SaaS administration, endpoint management, and IT asset tracking
- Security-first mindset with an understanding of access control and workplace security best practices
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application Note
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
