Original listing text, shown exactly as published by the company.
Your day-to-day responsibilities
- Provide day-to-day IT support for ICEYE employees globally, troubleshooting endpoint, access, and secure communications issues
- Operate, maintain, and troubleshoot secure communication platforms and associated endpoint configurations
- Manage device provisioning, endpoint lifecycle operations, patching, and MDM configurations across Windows, macOS, and Linux environments
- Administer user access, SSO assignments, and permissions management using IAM platforms including Okta
- Create and maintain operational documentation for IT procedures, endpoint configurations, and issue resolution workflows
- Support enterprise networking and secure connectivity troubleshooting across VPNs, DNS, DHCP, and related infrastructure
- Collaborate with global IT and stakeholder teams to ensure operational continuity and a high standard of user support
What we’re looking for
Must haves
- Previous experience in a hands-on IT support, systems administration, or IT engineering role
- Strong troubleshooting skills across Windows, macOS, and Linux operating systems
- Practical experience with endpoint management tools such as Intune, Kandji, Workspace One, Puppet, or Ansible
- Experience working with identity and access management platforms, with Okta experience considered highly valuable
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and enterprise connectivity troubleshooting
- Experience using enterprise IT Service Desk ticketing systems
- Ability to manage operational priorities and communicate technical concepts clearly to non-technical users
- Eligibility to obtain and maintain a national security clearance within the country of employment
Nice to haves
- Experience with GitOps, infrastructure as code, or modern automation tooling
- Experience administering secure communication or enterprise mobility platforms
- Familiarity with technologies such as Keycloak, Mattermost, Nextcloud, FleetDM, Palo Alto, Cisco, or Juniper
- Experience supporting global or distributed workforces in an international environment
Application Process
- TA Screen (30 mins)
- Interview with Hiring Manager (30 mins)
- Technical Interview with Team (60 mins)
- Interview with Stakeholder Team (30 mins)
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
