Original listing text, shown exactly as published by the company.
What You'll Do
- Create a great employee experience through hands-on IT support for employees in our New York City office.
- Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
- Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
- Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
- Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
- Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
- Collaborate with the IT team on automation, documentation, and process improvements.
What You Have
- 3+ years of experience in IT support experience in a fast-paced startup or tech environment.
- Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting.
- Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.
- A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them.
- Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential.
Bonus Points
- Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
- Experience managing MDM tools like Jamf, Kandji, or Intune.
- Experience with Microsoft Office and Windows.
Compensation$109,100 - $163,700
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