IT Systems Engineer

What’s the opportunity for an IT Systems Engineer at Gearset?

• Work alongside our Systems Administrator to maintain and enhance of our core systems.
• Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.
• Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects.

What you’ll achieve

• Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.
• Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.
• Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.
• Create and maintain thorough technical documentation and standard operating procedures.
• Troubleshoot office networking infrastructure to ensure consistent connectivity.

About you

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• A proven track record in related roles such as IT support, Tech Ops or EUC.
• Comfortable administering Apple/macOS environments with JAMF our MDM platform.
• Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).
• Familiarity with security best practises, patch management and access control principals
• Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.

Great to haves

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• An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.
• Network troubleshooting and diagnostics skills.