IT Systems Generalist

What you’ll do here

• Act as the first line of IT support for employees via Slack and our internal ticketing system
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
• Document processes and contribute to internal knowledge bases to improve self-service and transparency

What we’re looking for

• Have 2-4 years of experience in IT support or systems administration
• Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
• Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
• Have a security-first mindset and understand the importance of access controls and audit trails
• Enjoy solving problems for end users and improving their day-to-day experience with technology
• Have experience with or interest in supporting compliance frameworks like SOC 2

Bonus tacos if you have

• (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
• Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems