Journeyman Plumber

As a T-Mark Plumber your responsibilities will include

• Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
• Diagnosing and troubleshooting plumbing issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Responding to service requests within T-Mark's defined time frame. Timely response ensures customer comfort and builds trust.
• Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborating effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Upholding professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

Qualifications…