Original listing text, shown exactly as published by the company.
About the Role
We are looking for a customer-focused and results-driven professional to join our Account Management Team at Perk. As an Junior Account Manager, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts.
In this role, you will manage a portfolio of long-tail (LT) customers across the UKI market, helping clients maximise the value they receive from Perk while identifying opportunities to expand their business with us.
What You'll Do
- Own and manage a portfolio of long-tail customers across the UKI market.
- Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program.
- Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk.
- Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.
- Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
- Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
- Identify recurring customer challenges and proactively develop long-term solutions.
- Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
- Effectively prioritise activities and manage your portfolio to maximise commercial impact.
What we're looking for
- Native or near-native English proficiency (spoken and written) is required.
- Previous experience in Account Management, Customer Success, or another customer-facing commercial role.
- Strong communication, presentation, and relationship-building skills.
- Ability to engage confidently with stakeholders across different levels of an organisation.
- Strong prioritisation, organisation, and time management skills.
- Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
- Analytical skills with the ability to translate data into actionable business insights and recommendations.
- Self-motivated, proactive, and comfortable managing a high-volume portfolio.
- Experience in SaaS, technology, or travel-tech environments is highly preferred.
