A hybrid role at Farfetch.
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Original listing text, shown exactly as published by the company.
We are looking for a Business Analyst to join our Payments team. In this role, you will be a key player in optimizing our consumer payment flows. You will work with data to identify opportunities, define requirements, and help implement solutions that directly impact our bottom line and customer experience.
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Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. Actively monitor our payment data to spot anomalies, drop-offs, and decline trends, investigating the root cause before they become major issues.
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Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success.
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Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
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Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
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Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
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Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
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Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
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You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
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You are highly proficient in SQL/BigQuery and Google Sheets. More importantly, you know how to look beyond the raw numbers to extract real insights and tell a compelling story.
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You are a proactive problem solver who doesn't just report on data, but acts on it—you actively go after issues and drive practical solutions.
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You have excellent interpersonal and communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
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You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion.
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Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
Farfetch
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Farfetch is a British e-commerce company focused on luxury clothing and beauty products. It operates as a digital marketplace that sells products from several hundred brands, boutiques and department stores from around the world. In January 2024, the company was acquired by Coupang.
Source: Wikipedia
