Original listing text, shown exactly as published by the company.
Key Responsibilities
- Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU
- Help customers navigate the CUBE platform, delivery processes, and supporting materials
- Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions to support on‑time, high‑quality delivery
- Track delivery progress and issues, escalating risks or blockers early to Customer Leads
- Coordinate internal actions across internal teams to support delivery execution, including testing customer releases here required
- Maintain accurate customer records, delivery documentation, and meeting outputs.
- Support delivery governance by preparing materials, capturing actions, and tracking follow‑ups
- Ensure delivery activities align with agreed scope, processes, and quality standards.
- Capture and route customer feedback, issues, and improvement opportunities appropriately
- Contribute to service delivery improvement initiatives and evolving ways of working across Customer Delivery
- Continuously build product, regulatory, and delivery knowledge to strengthen customer support capability
Skills & Competencies
- Customer Focus Mindset: Understands customer needs, supports positive customer experiences, and contributes to high standards
- Delivery & Execution Discipline: Supports structured delivery through good organisation, follow‑through, and attention to detail
- Stakeholder Communication & Collaboration: Communicates clearly with customers and internal teams, building positive working relationships
- Problem Solving & Critical Thinking: Identifies delivery issues, gathers information, and supports pragmatic solutions
- Time Management & Prioritisation: Manages multiple tasks and customer activities effectively, meeting agreed deadlines
- Adaptability & Learning Orientation: Learns quickly in dynamic environments and builds capability through feedback and experience
Interested?
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
