KAP 2026-2027 - Program Operations Associate - Principled Business

Key Responsibilities

1) Program Delivery and Logistics

• Support planning and execution for virtual and in-person programs, including run-of-show documents, timelines, and checklists.
• Coordinate logistics and communications with speakers, facilitators, and participants.
• Prepare and organize materials for sessions, including agendas, participant packets, links, and notes.

2) Participant Communications and Onboarding

• Draft and refine participant communications, including confirmations, reminders, and follow-ups.
• Support onboarding workflows such as registration, calendar coordination, Zoom links, and FAQs.
• Ensure participants have clear, timely information and a smooth onboarding experience.

3) Program Content and Editorial Support

• Proofread and lightly edit program curricula, handouts, and supporting resources.
• Maintain an organized internal library of program assets, templates, and recordings.
• Capture session notes and convert them into clear, usable internal documentation.

4) Participant Experience and Feedback

• Build and send post-event surveys, track responses, and summarize key insights.
• Support participant follow-ups and interviews, including scheduling, note-taking, and synthesis.
• Maintain a running log of feedback, including themes, wins, pain points, and improvement areas.

5) Coordination, Tracking, and Systems

• Maintain accurate rosters, attendance records, and basic program metrics.
• Track action items and deadlines across program workstreams.
• Produce lists, exports, and recap notes to support program management.

6) Program Marketing and Promotion Support

• Draft and refine promotional copy for programs, including email invitations and short-form content.
• Support outreach to targeted audiences and partners to drive attendance.
• Coordinate simple asset needs such as speaker bios, session descriptions, and materials organization.
• Track basic promotion performance and summarize results.

Ideal Qualifications

• Strong organizational skills and consistent follow-through.
• Clear writing ability with solid editorial instincts.
• Ability to manage multiple workstreams and meet deadlines.
• High attention to detail and process reliability.
• Familiarity with spreadsheets and collaborative tools.
• Interest in program execution, events, or operations within a mission-driven organization.