Key Account Lead

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

• Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
• Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
• Advanced Excel Knowledge and Google tools.
• Strong customer management skills with a proven track record of successful customer retention and growth.
• Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
• Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.