Key Account Manager - ShopBack Pay (Enterprise)

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

We are looking for a commercial, data-driven relationship builder who can blend consultative account management with a sharp eye for feature-led revenue expansion.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

• Industry Experience: Minimum 2+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups and chains.
• Commercial Expansion: Proven track record in general sales and driving account growth through upselling platform features, premium add-ons, and value-added services.
• Creative Problem Solving: Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key
• Analytical Mindset: Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data.
• E-commerce Acumen: Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business.
• Solution Selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• C-Suite Engagement: Must be comfortable with C-level negotiations and have relationships with top decision makers.
• Domain Knowledge: Payments/Fintech experience would be a strong advantage.
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.