A hybrid role at Match Group.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, wherever you are, then help you apply.
Original listing text, shown exactly as published by the company.
We’re looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you’ll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.
This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You’ll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.
This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.
•
Establish governance models for how knowledge is created, reviewed, maintained, and retired.
•
Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
•
Own knowledge infrastructure—including platform selection, configuration, and integrations.
•
Implement version controls, logging, and retrieval mechanisms within that infrastructure.
•
Build systems that link policy, guidance, and SOPs to prevent drift.
•
Develop cascading change management processes to ensure downstream updates are triggered and tracked.
•
Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.
•
Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.
•
Define and track program success metrics.
•
Continuously improve knowledge quality and discoverability based on data.
•
2+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
•
Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
•
•
Excellent communication skills—you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.
•
Analytically minded—you use data from a variety of sources to identify trends and drive continuous improvement.
•
Deeply curious and collaborative—you ask good questions, challenge assumptions, and seek out perspectives that close knowledge gaps.
•
Highly organized and comfortable working independently, with the judgment to escalate issues that could impact program quality or timelines.
•
Passionate about keeping people safe online, regardless of personal familiarity with specific regional norms or cultures.
•
Experience in Trust & Safety, content moderation, or platform operations.
•
•
Background working in cross-functional environments with policy, legal, product, and vendor teams.
•
Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.
Match Group
Other
78 open roles on Sydicom
Match Group, Inc. is an American internet and technology company headquartered in Dallas, Texas. It owns and operates the largest global portfolio of popular online dating services including Tinder, Match.com, Meetic, OkCupid, Hinge, Plenty of Fish, Azar, and other dating global brands. The company was owned by IAC until July 2020 when Match Group was spun off as a separate, public company. As of 2019, the company had 9.3 million subscribers, of which 4.6 million were in North America. Japan is the company's second largest market, after the United States.
Source: Wikipedia
