Lead Business Operations Associate

Role Responsibilities

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to create a positive, team-oriented environment and resolve customer or associate issues.
• Strong delegation, follow-up, and decision-making skills using sound judgment.
• Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
• Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
• Effective verbal and written communication skills for customer and associate interactions.
• Completion of CarMax-provided training for cross-functional Business Office coverage.
• Ability to stand or walk for extended periods and lift 15–20 lbs, with flexibility for nights, weekends, and holidays.