Original listing text, shown exactly as published by the company.
Essential Duties and Responsibilities
- Review titles for negotiability, sign and reassign titles for sellers and buyers.
- Complete application for new title on behalf of clients as needed.
- Facilitate lien perfection on NextGear Capital financed collateral when required.
- Release a NextGear Capital lien on collateral that has been paid in full according to policy.
- Answer communications from all clients on title questions and issues following up through resolution.
- Troubleshoot and resolve issues on behalf of internal and external clients according to state specific title requirements.
- Assist with escalated issues within the department.
- Communicate effectively and maintain relationships with BMV/DMV agencies.
- Monitor aging of titles following departmental procedures and policies.
- Process documents received by clients to complete title follow-up.
- Assist in training new and cross training existing team members.
- Assess and determine proper outcomes for title release requests.
- Assist with maintaining training materials and departmental procedures and policies.
- Work closely with leaders for vault/mail room issues and operations.
- Asist with maintaining and reviewing departmental reports.
- Assisting supervisor in an operational capacity (does not include employee relations)
Minimum Requirements
- Must have strong organizational skills and be very detail oriented.
- Effective communication skills and strong customer service attitude is required.
- Ability to work under limited supervision, exercises judgement on advanced and complex issues.
- Must be proficient in Discover / NGEN and TMS systems.
- Must be or be willing to become an Indiana Notary.
Preferred
- Ability to recognize title brands and other relevant notations related to titles is not a requirement but is highly desired for the position.
- Previous vehicle title experience and title handling preferred.
- Knowledge of state title laws is highly preferred.
- Extensive knowledge of business and departmental policies and procedures is highly desired.
Education and Experience
- High School Diploma/GED and 7 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field
Physical Demands
- Sitting and standing for extended periods of time.
- Bending and light lifting 10 lbs. or less required.
- Extensive detail handwritten and computer work.
Work Environment
Will be required to perform other duties as requested, directed, or assigned
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
