Lead, Customer Strategy Analytics & Applied AI

What we're looking for

• 5–7+ years in analytics, strategy, or ops — whether that's management consulting, startup analytics, BizOps, or a hybrid path that's hard to label
• You've personally shipped data products, models, or AI-powered systems into production — not just delivered insights
• Excellent numerical skills, with additional technical background or education strongly preferred. Claude (or equivalent agentic tooling) is a must; SQL/Python skills are a plus!
• Familiarity with how CS / Support orgs actually operate. Deep functional pedigree not required, but you should come up to speed quickly
• Self-sufficient operator — can run an end-to-end workstream without scaffolding
• Player-coach instinct: you take satisfaction in helping others do their best work. Formal management experience welcome but not required
• Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
• Experience with SaaS, marketplaces, or high-growth startups preferred
• Restaurant industry experience is a plus!