A remote role at Affirm.
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Original listing text, shown exactly as published by the company.
Set Strategic Direction: Define and execute the global strategy for process excellence, training, and knowledge management infused into localization needs and local/legal requirements across all international operational hubs and vendor partners.
Lead Transformation Initiatives: Drive enterprise-wide process improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction.
Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Drive Localization Strategy: Ensure knowledge and training content is culturally and linguistically adapted for global markets, partnering with localization vendors and internal teams to maintain consistency, compliance, and Affirm’s brand voice.
Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Champion Global Readiness: Anticipate and design for operational needs tied to product launches, international expansion, and regulatory changes.
Drive Operational Insights: Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions.
Influence & Partner at Scale: Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders—driving alignment between company goals and day-to-day execution.
Build a High-Performing Ecosystem: Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class processes, localized content, and learning experiences.
Lead Change at Scale: Ensure global teams successfully adopt new processes, platforms, and localized resources through structured change management practices.
6+ years of experience in process excellence, operations enablement, knowledge management, training leadership, or localization strategy, preferably within large-scale or global operations. Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).Experience implementing and scaling knowledge management, training, and localization systems (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Deep expertise in localization: experience managing multilingual content, coordinating with localization vendors, and ensuring training and knowledge resources resonate across markets.
Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders.
Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement.
Comfort operating in ambiguous, high-growth environments with a builder’s mindset.
Global perspective with experience supporting vendor/partner operations and distributed teams.
Willingness to travel up to 20–30% to support global sites and vendor partners.
Affirm
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Affirm is a financial technology company that provides "buy now, pay later" payment options. It allows consumers to split purchases into manageable, often interest-free, installments at checkout.
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