Lead Product Designer, Provider Experience

Who you are

You are a high-agency builder: someone who moves toward ambiguity, takes ownership without waiting for perfect direction, and uses design, data, and AI-native tools to make the team move faster and raise the quality of the work. You care about us

ers, business outcomes, product quality, and team momentum. You have strong design judgment, but you are not precious about process. You know when to prototype, when to simplify, when to push for a better system pattern, and when to help the team make a pragmatic decision.

You are curious about tools like Figma Make, Figma Agents (yes, this came out only recently), Claude, ChatGPT, Codex, Cursor, MCP-enabled workflows, v0, or similar tools, and you have probably tried some of them before they were fully ready. You understand that these tools can accelerate exploration, synthesis, prototyping, and production, but that they also introduce limitations, quality risks, trust concerns, and new responsibilities for designers.

You bring strong interaction design, information architecture, systems thinking, and product judgment to complicated domains. You can work across provider-facing workflows, partner tools, marketing and lifecycle touchpoints, and internal systems that support the provider experience without losing sight of the broader marketplace journey.

What you will do

Lead design for Provider Experience

• Own end-to-end product design for Provider workstreams, from discovery and journey mapping through prototypes and production-ready design, including provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve families more effectively.
• Translate marketplace, partner, and operational complexity into intuitive workflows for internal and external users.
• Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope.
• Design for trust, clarity, speed, and usability in workflows where users need accurate information and confident next steps.

Shape product direction with evidence

• Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to guide design decisions.
• Identify high-leverage opportunities where better provider workflows can improve customer outcomes and business performance.
• Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
• Help teams understand not only what should ship, but why it matters.

Raise the design quality bar

• Apply and extend shared APFM patterns so product surfaces feel coherent across domains.
• Help distinguish provider-specific design needs from reusable system patterns.
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standards.
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility.

Increase design leverage with AI

• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier.
• Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work.
• Help the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity matter more. Share what you are learning with design and stakeholders so the team gets better together.

Qualifications

• 7+ years of product design experience on complex web, SaaS, marketplace, CRM, internal-tool, partner-portal, or operations-facing products.
• Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreams.
• Excellent interaction design, systems thinking, information architecture, and product judgment.
• Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process.
• Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions.
• Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter.
• Strong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling.
• Comfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around clear design direction.

Compensation

• Base Salary: $165,000 to $185,000
• Bonus: 10% of annual earnings
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

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