Original listing text, shown exactly as published by the company.
What you will do at Acorns
- Set the standard for our voice: Own our voice and tone guidelines and set the bar for narrative clarity and empathy across every stage of the customer journey — from onboarding flows to error states and educational content.
- Collaborate cross-functionally: Build end-to-end customer journeys where interface and language feel like one seamless, trusted conversation.
- Make the complex feel simple: Transform dense financial mechanics and strict legal requirements into copy that's simple, transparent, and human.
- Champion the customer: Relentlessly test copy, decode customer feedback, and refine our voice so that every interaction feels like genuine support — wherever someone is in their financial journey.
- Drive the education agenda: Research and write in-app education that’s relevant and topical, keeping financial wellbeing top of the agenda.
- Deepen the copy craft: Mentor writers and cross-functional partners, building on a culture that already understands the power of words.
What you'll bring to Acorns
- 7+ years of UX and product writing experience: A portfolio that proves you can make complex systems feel simple, with range across microcopy, product flows, and long-form content. Experience in fintech, financial services, or edtech is a genuine plus — but what matters most is that you've written through complexity and owned your work.
- A self-starter's instinct: You don't wait for a brief. You spot what needs writing, form a point of view, and bring people along with you.
- A knack for teaching through content: You know how to build financial literacy through the product itself — turning in-app learning moments and articles into something people actually read, remember, and act on.
- A craftsperson's eye: Deep care for the nuances of language, the rhythm of a button label, and the emotional state of a customer managing their money.
- Mission-driven execution: Genuine optimism for societal change and a desire to tie your daily craft to a life's mission.
You are not expected to have experience with all listed requirements. If you feel passionate about Acorns' mission, vision, and values, please apply.
