Learning Experience Designer

Key Responsibilities

Own the full content lifecycle for an assigned client portfolio, from intake and brief creation through to course delivery and import, ensuring clients experience a consistent, single point of contact throughout

Lead client onboarding calls and consultations to surface training needs, brand preferences, and course requirements, translating them into structured, actionable design briefs

Author high-quality microlearning courses and lessons using the SC Training platform, applying instructional design principles and client-specific branding guidelines

Conduct thorough self-QA on all authored content before senior review, checking for design consistency, branding accuracy, functionality, and content clarity

Present completed courses to clients, gather feedback, and provide a walkthrough of the course—how it’s built and how the clients can make their own changes to it

Deliver finalised courses, importing them into client’s account on schedule, with clear communication at each handoff milestone

Required skills & Experience

Technical Skills

Ability to apply instructional design and adult learning principles to produce effective, concise microlearning content

Proficiency with visual design tools (Canva, Adobe Photoshop) to produce on-brand, polished course assets

Ability to manage multiple concurrent client accounts with competing deadlines, maintaining quality and communication across all

Experience in a client-facing role involving content delivery, training, or technical support; ability to manage expectations and communicate proactively

Basic HTML and/or CSS knowledge sufficient to support platform-level formatting and troubleshooting

Behavioural Skills

Breaks down client briefs and communicates any vague or incomplete items with the client

Holds themselves to a high bar on quality; self-reviews work rigorously and catches issues before sending courses to a senior reviewer

Communicates clearly and proactively with clients and teammates, raises concerns early, shares progress without being asked

Focuses on long-term client success over mere task completion. Takes a consultative approach, evaluating every course for its actual effectiveness and real-world value to the learner

Adapts communication style to match the client's and is comfortable in a structured kick-off call as in an async Slack thread

AI Skills

Uses AI writing tools (e.g., Claude, Gemini) to accelerate first-draft course copy, then edits for tone, accuracy, and instructional quality

Leverages AI image generation or asset tools to produce visual content quickly when client assets are limited or unavailable

Is comfortable using AI as a daily productivity tool and actively uses it to produce better work faster

Success looks like

Client courses are consistently delivered within the target turnaround window, with a clear trend toward meeting or exceeding Service Level Agreement benchmarks as they are formalized

Self-QA quality is high enough that senior review cycles are minimal; content reaches the Lead/Senior LXD ready for sign-off, not rework

Customer Satisfaction (CSAT) scores are consistently strong across the assigned portfolio

Clients feel well-informed throughout the process, with proactive communication and without chasing updates

Content brief documentation is complete, structured, and submitted correctly before authoring begins on every ticket

Key stakeholders

Lead LXD / Senior LXD (direct reviewer and escalation point)

Assigned client contacts (primary relationship owners for this role)

Go-to-Market (GTM) Customer Solutions & Implementations team

Customer Success & Account Management (for escalation of commercial conversations)

What you need to know

Office/in-person: Manila office, hybrid, minimum 2 days in office per week (firm requirement)

Hours: Some flexibility for early morning or late afternoon availability may be required to accommodate client calls across timezones, particularly with Australia-based clients

Travel: Not required in the standard scope of this role

What this role is NOT

Not responsible for sales, upsell conversations, or renewal discussions; those belong to the Customer Success or Account Management function…