LPN - Advanced Care Planning Specialist, Remote

Primary Duties

• Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care
• Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms so patients and families can make informed decisions.
• Accurately document details of the conversation within 48 hours to generate state specific advance care planning documents.
• Provide patient support via incoming patient calls, documentation review support, and special projects when needed
• Maintains knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s
• Other duties as assigned

Minimum Requirements

• Licensed Practical Nurse (“LPN”): Certificate or Diploma in Practical Nursing
• Current and unrestricted LPN license
• 2+ years’ experience as an LPN or relevant experience
• Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression
• Demonstrated ability to adapt to shifting priorities and fast-paced environments
• Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
• Ability to navigate between multiple systems while speaking with Patients.
• Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
• Strong time management skills and attention to detail
• Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.

Preferred Qualifications

• Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications
• Inpatient hospital experience including ICU or emergency medicine
• Spanish speaking experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.