Original listing text, shown exactly as published by the company.
Responsibilities
- Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
- Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
- Document all client communications (verbal or written) accurately
- Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
- Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
- Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
- Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
- Excellent customer service skills demonstrated by positive feedback from customers and patients
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation
- Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications
- Must be a Licensed Practical Nurse (LPN)
- Must be comfortable with speaking on the phone for large amounts of the day
- Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
- Ability to take accurate notes to document each task in a timely manner
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time
- Ability to thrive in a fast-paced environment
- Must be able to work from Saturday and Sunday 8:00am to 4:30pm (EST), as well as Monday, Tuesday, and Wednesday 9:30am to 6:00pm (EST)
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
- Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
Starting Rate: $20.00 per hour
