Original listing text, shown exactly as published by the company.
Primary Responsibilities
People Leadership & Team Development
- Lead, coach, and develop a remote team of system administrators and developers across business applications and BI platforms.
- Establish clear role expectations, performance goals, and career development plans for all team members.
- Conduct regular 1:1s, performance reviews, and ongoing feedback.
- Foster a collaborative, inclusive, and high-performing remote team culture.
Delivery & Agile Execution
- Manage team delivery using Agile methodologies with two-week sprint cycles.
- Partner with Product Owners to ensure backlog readiness and effective sprint planning.
- Ensure execution of sprint ceremonies including planning, stand-ups, reviews, and retrospectives.
- Balance operational support, enhancement work, and technical debt within sprint commitments.
Technical Oversight & Standards
- Provide leadership oversight for Salesforce, NetSuite, BI platforms, and application integrations.
- Ensure adherence to SDLC, engineering standards, security requirements, and testing practices.
- Collaborate with architecture, security, and peer application teams to ensure alignment.
Metrics & Continuous Improvement
- Define and monitor delivery and operational metrics such as velocity, sprint predictability, and defect trends.
- Use metrics to drive continuous improvement and inform leadership decisions.
- Identify tools and processes to improve delivery efficiency and team effectiveness.
Stakeholder Collaboration
- Act as an escalation point for delivery and operational issues.
- Partner with US based application leaders to align priorities.
- Communicate status, risks, and dependencies clearly to leadership.
Key Skills & Experience
- Working knowledge of Salesforce, NetSuite, BI platforms, and data integrations.
- Proven experience managing Agile teams in sprint-based delivery models.
- Strong SDLC and release management experience.
- Demonstrated ability to manage and motivate remote teams.
- Excellent analytical, organizational, and communication skills.
Minimum Qualifications
- 5+ years of experience in Business Applications or related technology domains.
- Previous people management experience, including performance management.
- Hands-on Agile delivery experience.
- Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
- Experience managing globally distributed teams.
- Experience supporting both operational systems and BI/data platforms.
- Familiarity with KPI-driven or metrics-based management.
