Manager Commercial Operations

Qualifications and Eligibility Criteria

• Graduate or Master's degree from a Tier-I/Tier-II institution with a strong academic record. MBA, Master's in Analytics, Data Science, Life Sciences, or a related field is preferred.
• 10–12 years of experience in pharmaceutical or life sciences commercial operations, consulting, analytics, managed services, or related functions, with at least 2–3 years of experience leading teams, programs, or client engagements.
• Demonstrated success managing large-scale commercial operations programs and/or managed services engagements, with accountability for delivery excellence, operational performance, stakeholder satisfaction, and business outcomes.
• Deep expertise in pharmaceutical commercial data ecosystems, including provider, patient, claims, prescription, specialty pharmacy, hub, CRM, and master data domains, with a strong understanding of how data drives commercial strategy and operational decision-making.
• Strong understanding of commercial operations functions such as commercial analytics, reporting, incentive compensation, field enablement, CRM, master data management, territory design, patient services, and commercial data strategy.
• Proven experience designing and overseeing reporting frameworks, executive dashboards, KPI measurement, and operational governance processes that enable data-driven decision-making and continuous performance improvement.
• Demonstrated ability to establish scalable operating models, delivery frameworks, quality standards, and best practices that drive operational efficiency, consistency, and long-term program success.
• Strong leadership and people management skills, with a track record of building, mentoring, and developing high-performing teams while fostering a culture of accountability, innovation, and excellence.
• Exceptional communication, executive presence, and stakeholder management capabilities, with experience engaging senior client leadership, including Commercial Operations Leaders, VPs, and C-suite stakeholders.
• Strong problem-solving and strategic thinking skills, with the ability to quickly understand complex business challenges, adapt across functional domains, and deliver effective solutions.
• Demonstrated experience identifying opportunities for process optimization, automation, and innovation through the application of emerging technologies, AI-enabled capabilities, and industry best practices.
• Experience working in a global, matrixed environment, collaborating across geographies and functions, and managing relationships with US-based clients and stakeholders.
• Familiarity with commercial operations technologies and analytics platforms such as Tableau, Power BI, Veeva CRM, Reltio, Snowflake, Databricks, SQL, Python, and AI-enabled analytics solutions is preferred.
• Experience supporting or leading initiatives involving specialty pharmacy, hub, patient services, and patient-level data assets is highly desirable.