Original listing text, shown exactly as published by the company.
What You'll Do
You’ll be a builder, a coach, and a connector. Specifically, you will
- Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
- Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
- Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
- Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
- Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
- Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
- Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
- Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.
What You'll BringWe’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have:
- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
- 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
- A track record of driving revenue growth, expansion, and retention
- A passion for coaching and developing others — you get energy from seeing your team thrive
- Exceptional relationship-building and communication skills, across both customers and internal teams
- The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity…
