Manager of Implementation

What You'll Do

You'll own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. You're not just keeping projects on track; you're challenging how the work gets done and building the infrastructure for the team to scale without adding headcount every time volume increases.

A big part of this role is operational clarity. You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see. You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale. When something goes sideways with a customer, you step in.

You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane.

Expect to

• Own planning, scoping, and resourcing across active customer implementations
• Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
• Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
• Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
• Serve as the escalation owner when customer implementations are at risk — and see them through to resolution
• Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
• Travel up to 20% for customer on-sites and company retreats

About YouYou're a leader who gets things done through clarity, not just effort. You've managed implementation or project teams in complex environments and you know that true success isn't plan delivery — it's adoption. You set high expectations for your team and for yourself, and you're willing to get into the details when that's what it takes to clear a blocker.

You thrive when there's ambiguity to structure. You don't wait to be handed a playbook — you build one, test it, and improve it. You're as comfortable presenting to leadership as you are working through a thorny process problem with your team. And you have enough technical depth in BIM and construction workflows to earn credibility with the people you manage and the builders you serve.

You have

• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
• Proven experience managing people and running complex, fast-moving customer onboarding projects
• A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement
• Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
• Strong instincts for spotting inefficiency and the follow-through to actually fix it
• A bias toward action and a willingness to challenge how things have always been done
• Clear, confident communication style with high expectations — for your team and yourself

Working at HigharcHigharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.

Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.