A hybrid role at Luxury Presence.
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Original listing text, shown exactly as published by the company.
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Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
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Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC
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Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off
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Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
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Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn
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Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops
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Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
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Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation
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Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience
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Coaching people — you know how to develop ICs, not just manage them, and your team grows faster because of it
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Reading metrics quickly and knowing what they're telling you about your team, your clients, and your processes
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Staying calm under pressure and making clear decisions even when the picture isn't fully formed
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Turning frustrated clients into retained ones through empathy, directness, and follow-through
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Building cross-functional trust — other teams want to work with you because you close the loop and do what you say
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Communicating clearly up, down, and sideways — your team always knows where they stand and what's expected
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Documenting as you go — you leave things better than you found them and your team doesn't have to guess how things work
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Modeling LP values in how you show up every day, especially when it's hard
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3+ years in a client-facing operations, onboarding, or implementation role
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1+ years managing and leading a team in a metrics-driven environment
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A proven track record of hitting team targets and improving performance over time
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Experience working cross-functionally in a fast-moving, high-growth company
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Comfort building and tracking KPIs in spreadsheets or BI tools
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Familiarity with CRM and project management tools — and a track record of learning new systems quickly…
Luxury Presence
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35 open roles on Sydicom
Luxury Presence creates premium websites and provides digital marketing solutions specifically for luxury real estate agents and brokerages. They focus on empowering real estate professionals with sophisticated online presences and branding tools.
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