Manager Player Development, Canada

What you'll do

•

Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.

•

Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.

•

Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.

•

Assist VIP leadership in developing and implementing sales training programs.

•

Participate in the escalation process including working with clients and other DK departments to resolve client cases.

•

Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

•

Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.

•

At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.

•

Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.

•

Experience in coaching a team to deliver quality customer experience and consistent sales techniques.

•

Must be able to obtain and maintain required State Gaming Licenses.

•

We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

#LI-AC2