Manager, Sales Enablement, Commerce Platform

About the Role

As Manager, Sales Enablement for Commerce Platform, you will own the end-to-end enablement strategy supporting the Commerce Platform sales organization. This is a highly strategic, highly operational role. You will design structured onboarding programs, build certification frameworks, elevate core selling capabilities, and govern how cross-functional initiatives reach and are absorbed by the field.

The Commerce Platform sales motion is complex — sellers are consultatively positioning a multi-product, tiered SaaS platform to restaurant operators at varying stages of digital maturity. You will build deep product knowledge curricula, competitive positioning frameworks, and objection-handling programs that reflect the unique dynamics of selling direct channel technology to merchants.

You will partner closely with Commerce Platform Sales leadership, Product, Marketing, and Strategy & Operations to ensure every enablement initiative ties directly to measurable business outcomes — including ramp acceleration, product adoption, tier upgrades, and improved conversion rates.

This role does not have direct reports but requires strong cross-functional influence and the ability to drive alignment across senior stakeholders.

You're excited about this opportunity because you will…

• Build deep fluency in the Commerce Platform product suite — Online Ordering, branded mobile apps, email/SMS marketing and loyalty programs— and translate that expertise into seller enablement programs rooted in real rep challenges and merchant dynamics.
• Own ramp acceleration strategy for Commerce Platform sellers, designing structured onboarding journeys that reduce time-to-productivity and increase early attainment.
• Build and implement certification frameworks that validate sellers' ability to position the full Commerce Platform portfolio — including Online Ordering, and Starter through Pro tiers — with confidence.
• Design and deploy core selling skill programs focused on consultative discovery, ROI storytelling, objection handling around commission-free vs. marketplace trade-offs, incumbent POS competitive positioning, and multi-product upsell motions.
• Establish clear leading and lagging indicators — ramp milestones, call quality, product adoption rates, tier conversion, attach rates — and tie enablement programming to measurable revenue impact.
• Govern the Commerce Platform enablement calendar, sequencing product launches, tooling rollouts, process changes, and messaging updates into structured absorption plans.
• Partner cross-functionally with Commerce Platform Product, Product Marketing, and RevOps to ensure sellers are consistently ready to bring new features and capabilities to market.
• Define and institutionalize a coaching partnership model with Commerce Platform frontline sales leadership to reinforce behavior change.
• Create dashboards and reporting mechanisms to review performance impact in business reviews.
• Continuously refine programming based on field feedback, data trends, and evolving Commerce Platform business priorities.

We're excited about you because…

• You have 7+ years of experience in Sales Enablement, Sales Strategy, Revenue Operations, or a related GTM function — ideally with exposure to SaaS or multi-product platform sales.
• You are fluent in modern AI-enabled sales and productivity tools, and can leverage AI to enhance enablement programming, coaching insights, content creation, and performance diagnostics.
• You have successfully designed and executed structured onboarding and ramp programs that accelerated time-to-productivity in complex, consultative selling environments.
• You bring experience building certification programs and skills-based enablement curricula tied to measurable outcomes — including product knowledge, messaging, and discovery skills.
• You are deeply fluent in consultative sales processes and understand the performance levers that drive product adoption, tier upgrades, and merchant revenue growth.
• You think in terms of systems, operating models, and governance — not one-off trainings.
• You are highly analytical and comfortable building performance dashboards that connect enablement inputs to revenue outputs.
• You can influence senior stakeholders and drive alignment in matrixed environments without formal authority.
• You operate with strong prioritization discipline and know how to protect field capacity.
• You are comfortable partnering across Sales, Product, Marketing, and Operations to drive coordinated execution.
• You are familiar with CRM and sales engagement tools (e.g., Salesforce, Outreach) and learning management systems.

We expect to fill this position by 6/17/2026.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.