Manager - Solutions Engineering, Sydney

About The Role

Notion Sales today has a strong Product Led Growth lean, with many customers starting their Notion journey as a smaller group before our product grows toward being a wall to wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. We see our Solution Engineering function as a critical component to Notion’s growth and this role will be instrumental in building a strong partnership with our sales, success, professional services and cross-functional teams. In this role, you and your team will:

• Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs.
• Build technical proof of concepts/demos/tools to demonstrate value to customers at scale
• Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows.
• Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.
• Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations.
• Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success.
• Work closely with CX to advocate for open customer tickets and escalations.
• Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners.

What You'll Achieve

• Serve as the customer's technical advisor: You'll help customers craft Notion to serve their specific business needs and explore new workflows and use cases.
• Meaningfully shape our future product and messaging: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
• Help build the foundations of Solutions Engineering at Notion: As an early member of our SE org and regional team, you'll be instrumental in helping define our sales-assisted motions.
• Join a fantastic team at a magical time: Notion has over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
• Represent Notion at events: You'll be the face of Notion at industry conferences, trade shows, and customer events. You'll present our product vision and showcase its features, helping to build trust and strong relationships with both prospective and existing customers.
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring

• 3+ years directly managing, inspiring and mentoring a team of Solutions Engineers, Sales Engineers or Solutions Architects with a wide range of experience
• Experience as a SE team leader building strong partnerships with sales leaders, and working on various initiatives and enablement activities to achieve sales goals.
• Experience working collaboratively with multiple other roles (AE, CS, CX, PS, etc.) in a SaaS GTM organization, with thoughtful perspectives on appropriate role and responsibilities.
• You’ve built strong relationships with product, marketing and sales enablement teams
• You’ve helped customers understand how to leverage SaaS APIs and admin and end-user integrations as part of an integrated solution
• You have initiated and managed complex projects to completion
• You have a growth mindset and thrive in the building stage of a nascent team
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Nice to Haves

• You've been a first or early hire at a fast-growing startup before
• You have experience using Notion
• You’re knowledgeable about large language models and have experience using AI-based tools to improve your daily workflows
• You have coding experience that would enable you to write basic scripts using the Notion API
• You have experience designing and implementing relational databases

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A Note on AIYou don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & AccommodationsWe hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.