Original listing text, shown exactly as published by the company.
Key Responsibilities
- Member Interaction and Care
- Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently while collecting up to date insurance and payment information, measure and record vital signs accurately, and communicate effectively with our providers.
- Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance.
Appointment Management
- Schedule Follow-Up Appointments: Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track.
Communication and Support
- Manage Inbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
- Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.
Clinical Operations
- Supply & Inventory Management: Oversee ordering and inventory of clinic supplies to support smooth day-to-day operations.
- Marketing Materials: Assemble and prepare outreach folders and Enara brochures to be distributed in clinics as part of growth initiatives.
- Mail & Records Management: Triage incoming mail, scan/upload documents into their respective Google Drives, and maintain organized records.
- Equipment Maintenance: Perform and track BIA (Bioelectrical Impedance Analysis) and Metabolic Machine calibration to ensure accurate and reliable results
Skills and Attributes
- Empathy and Professionalism: Understand members' needs and respond with empathy and professionalism.
- Communication: Showcase excellent written and verbal communication skills for clear and effective interactions.
- Adaptability: Be flexible and open to change in the fast-paced healthcare environment.
- Problem-Solving: Think quickly to provide solutions to member issues, ensuring a seamless experience.
- Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care.
- Promote Enara's Values: Model a compassionate, honest, positive, and open attitude. Use your communication skills to motivate, empower, and inspire others, contributing to our vibrant Enara culture.
Minimum Requirements
- Minimum of 1 year related work experience in healthcare.
- Proficiency in Google Suite (Documents, Sheets, Forms).
- Proficiency with medical technology, including EMR and mobile apps.
Impress Us Even More
- Passionate about Obesity medicine, nutrition, fitness
Job Specifications
In-Person Hours
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3 days in clinic
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Each in-person shift is 4 hours (8:30am to 12:30pm)
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2 sites
Bowie Physical Therapy Associates (4351 Northview Dr, Bowie, MD 20716)
Maryland Endocrine (5500 Knoll N Dr suite 510, Columbia, MD 21045)
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1 day in Bowie and 2 days in Columbia
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