Member Care & Growth Manager (Rochester, MN)

The Role

As a Membership Care and Growth Manager, you'll be responsible for growing, engaging, and advocating for patients joining the Enara program. This position is responsible for overseeing the member onboarding experience, care, and education at our partner clinics about Enara. You will utilize a variety of media to generate new memberships including 1:1 education sessions, collecting and sharing member testimonials, reaching out and maintaining relationships with referring clinics, exhibiting at local health fairs, and organizing member and provider facing events.

You will also be responsible for managing Enara’s overall workflow onsite. You will work closely with our partner success manager and the clinical provider team to ensure consistent patient experience. You will also help educate and answer questions for clinic providers who want to understand more about Enara’s program.

Additionally, this role will be responsible for supporting virtual onboarding of referrals and leads across markets. Time will be allocated daily to work within our CRM on task relative to lead and referral engagement, as assigned by leadership.

The ideal candidate is entrepreneurial, a self-driver, and has the ability to inspire and motivate others with kindness and joy.

Key Responsibilities

• Onboarding and educating prospective patients in our local partner clinics
• Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
• Contacting patients for follow-up visits and booking appointments
• Educating and engaging with our clinic partners to streamline workflows and optimize member experience
• Organizing and setting up community events with help from Enara and Partner Marketing teams
• Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
• Educating community clinics around our partners on Enara’s offerings
• Serve as the primary point of contact for member issue resolution and provider office escalations
• Resolves customer complaints and implements improvements to avoid recurrence
• Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
• Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.

Minimum Requirements

• Must be able to travel into Rochester a few times a week. This is a hybrid (both remote and in-clinic) position
• Minimum of 1 year related work experience in healthcare
• Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
• Demonstrated ability to manage multiple projects within specified timelines and quality standards
• Working proficiency in Google suite (specifically Documents/Sheets/Forms in Drive)
• Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
• Strong sense of, and commitment to, customer experience
• Strong proficiency and experience with medical technology including EMR and mobile apps
• Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn’t make sense

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