Member of Client Operations, ACH

In this role you will

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
• Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH.
• Perform timely and accurate reconciliation of cash accounts.
• Investigate and resolve operational inquiries and issues related to cash transactions.
• Ensure all processes adhere to established procedures and internal controls.
• Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

Technical Skills

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing ACH operations accurately and in a timely manner.

Complexity and Impact of Work

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
• Contribute to delivery of day-to-day results on core tasks with some direction.
• Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge

• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
• Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have

• You have 2-4 years of experience in banking operations, with a focus on ACH processing (Domestic/International).
• Knowledge of payment systems
• Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.
• Understanding of financial regulations, specifically Reg E and Dodd-Frank rules.
• Strong attention to detail and a commitment to accuracy.
• The ability to meet established deadlines and work effectively both independently and as part of a team.
• A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.
• You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

Although not a requirement, bonus points if

• You have working knowledge of SWIFT
• You have NACHA certifications
• You have wire callback experience…